Frequently Asked Questions
Have a question? Please review the list of Frequently Asked Questions (FAQ) below. Should your question not be answered here, you will have the ability to email us through the form at the bottom of the page.
What is Cedar?
Cedar is a healthcare engagement platform that offers a transparent and personalized financial experience for every patient. PaymentsMD partnered with Cedar to enhance the online bill pay experience and provide patients access to their accounts 24/7.
Why am I receiving multiple bills for the same visit?
Patients should be advised that they may receive different bills for different services and different providers such as the physician and the hospital.
What information will I need to pay online?
The patient will need the billing account number from the statement and the name of the hospital.
What credit cards are accepted?
We accept Visa, MasterCard, Discover, and American Express.
How do you secure your online transactions?
PaymentsMD's secure transaction portal is protected with the latest encryption software from VeriSign, an industry leader in secure transaction software.
What are the differences between primary and secondary insurance plans?
Primary coverage is provided through the plan of which you are a member, most likely through your employer.
Secondary coverage is usually the result of your spouse’s health insurance plan and provides reimbursement for medical expenses after exhaustion of coverage available through the primary plan.
Secondary coverage can also be a supplemental plan such as AARP, which could reduce your responsibility as supplemental plans will be secondary to your Medicare and decrease your out-of-pocket expense. Your supplemental insurance information should be provided along with your primary insurance information at time of visit.
Whom can I call with a question?
When you need to call us to discuss your account, please use the PaymentsMD phone number listed on your bill. You may also refer to the toll-free number list below, which is organized by treatment specialty and/or state in which you received services. Please have the last 4 digits of your social security number available when calling. This identity verification is done for your protection.
Patient Accounts: 1 (877) 308-6738
How can I send a payment by mail?
Check or credit card payments may be sent by mail. Each physician group has its own Post Office Box, so please refer to your statement for the appropriate mailing address.
Who is IC System? Why is IC System contacting me?
IC System is an agency established in 1938, that seeks to improve the financial outcomes between patients and clients. IC System may be attempting to contact you about a potential outstanding medical bill. For more information, visit https://www.icsystem.com/consumer-faqs/or contact by phone at 866-628-7811.
If your question was not answered above, please use the link below to contact us.
Cedar is a healthcare engagement platform that offers a transparent and personalized financial experience for every patient. PaymentsMD partnered with Cedar to enhance the online bill pay experience and provide patients access to their accounts 24/7.
Why am I receiving multiple bills for the same visit?
Patients should be advised that they may receive different bills for different services and different providers such as the physician and the hospital.
What information will I need to pay online?
The patient will need the billing account number from the statement and the name of the hospital.
What credit cards are accepted?
We accept Visa, MasterCard, Discover, and American Express.
How do you secure your online transactions?
PaymentsMD's secure transaction portal is protected with the latest encryption software from VeriSign, an industry leader in secure transaction software.
What are the differences between primary and secondary insurance plans?
Primary coverage is provided through the plan of which you are a member, most likely through your employer.
Secondary coverage is usually the result of your spouse’s health insurance plan and provides reimbursement for medical expenses after exhaustion of coverage available through the primary plan.
Secondary coverage can also be a supplemental plan such as AARP, which could reduce your responsibility as supplemental plans will be secondary to your Medicare and decrease your out-of-pocket expense. Your supplemental insurance information should be provided along with your primary insurance information at time of visit.
Whom can I call with a question?
When you need to call us to discuss your account, please use the PaymentsMD phone number listed on your bill. You may also refer to the toll-free number list below, which is organized by treatment specialty and/or state in which you received services. Please have the last 4 digits of your social security number available when calling. This identity verification is done for your protection.
Patient Accounts: 1 (877) 308-6738
How can I send a payment by mail?
Check or credit card payments may be sent by mail. Each physician group has its own Post Office Box, so please refer to your statement for the appropriate mailing address.
Who is IC System? Why is IC System contacting me?
IC System is an agency established in 1938, that seeks to improve the financial outcomes between patients and clients. IC System may be attempting to contact you about a potential outstanding medical bill. For more information, visit https://www.icsystem.com/consumer-faqs/or contact by phone at 866-628-7811.
If your question was not answered above, please use the link below to contact us.